Shipping policy
MUZE 44 Shipping Policy
Last updated: September 7, 2026
Thank you for shopping with MUZE 44. We carefully prepare and package every order to ensure your purchase arrives safely and beautifully.
Order Processing
In-stock orders are processed within 2–4 business days, excluding weekends and statutory holidays. Processing time is separate from shipping time.
Customized, personalized, preorder, and special-order items may require additional processing time. The estimated timeframe will be provided on the product page or communicated when your order is confirmed.
You will receive a confirmation email after placing your order and another notification containing tracking information once your order has shipped.
Shipping Rates
Shipping costs are calculated and displayed at checkout based on your location, selected delivery method, and order size.
All prices and shipping charges are displayed in Canadian dollars unless otherwise stated.
Estimated Delivery Times
Once your order has been processed and shipped, estimated delivery times are:
Canada: 3–10 business days
United States: 5–12 business days
International: 7–21 business days
These timeframes are estimates and are not guaranteed. Delivery may take longer due to customs processing, severe weather, courier delays, holidays, or other circumstances beyond our control.
GTA Local Delivery
Local delivery may be available for eligible addresses within the Greater Toronto Area. Availability, delivery fees, and estimated delivery times will be confirmed at checkout or arranged directly with the customer.
Someone must be available to receive the order at the agreed delivery location and time.
Order Tracking
When your order ships, you will receive tracking information by email. Please allow up to 48 hours for the courier’s tracking system to update.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact MUZE 44 as soon as possible if you notice an error.
We cannot guarantee that an address can be changed after an order has been processed or shipped. Additional shipping charges may apply if an order is returned because of an incomplete or incorrect address.
International Orders, Customs and Duties
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country. These charges are not included in the product price or shipping fee paid to MUZE 44.
Customs processing may delay delivery. MUZE 44 does not control or determine customs charges or processing times.
Delayed, Lost or Damaged Packages
Once a package has been transferred to the courier, delays may occur that are outside MUZE 44’s control. If your tracking information has not updated or your package appears to be delayed, please contact us so we can assist you with contacting the courier.
If your package arrives damaged, please contact MUZE 44 within 48 hours of delivery and include your order number, photographs of the item, and photographs of the original packaging.
If tracking shows that a package was delivered but you cannot locate it, please check with members of your household, neighbours, building management, or the courier. MUZE 44 will assist with an eligible courier claim where possible.
Returned or Refused Packages
Orders that are refused, unclaimed, or returned because of an incorrect address may be subject to additional shipping charges. Original shipping fees are non-refundable unless the return resulted from an error made by MUZE 44.
Contact Us
If you have questions regarding your order or this shipping policy, please contact MUZE 44 through the contact form at muze44.com. Please include your full name and order number so we can assist you promptly.